Help & Glossary

Learn how to use CheerKeeper Ops effectively

Features

Track problems from discovery to resolution. Each issue has a timeline, options, and can link to monitors.

Automated health checks for your services. Monitors run on schedules and can auto-create issues.

Request and grant permission for high-risk actions. All approvals are logged for accountability.

Execute common operational tasks safely. Each action is logged and can require approval.

Complete history of everything that happened. Who did what, when, and why.

Configure integrations, alert rules, and user permissions.

New

Just created, not yet looked at

Investigating

Someone is looking into it

Fix Planned

Solution identified, scheduled for implementation

Fix In Progress

Actively being worked on

Waiting Approval

Fix ready but needs approval to proceed

Verifying

Fix deployed, confirming it worked

Closed

Issue resolved and verified

Issue: A tracked problem or incident that needs attention. Issues have statuses, seriousness levels, and can require approvals.
Monitor: An automated check that runs periodically to verify service health. Monitors can create issues when they detect problems.
Seriousness: How bad the problem is. Levels: Info (FYI), Low (minor), Medium (noticeable impact), High (significant impact), Critical (service down).
Urgency: How quickly action is needed. Now (immediate), Soon (today), Can Wait (when available).
Approval: A request for authorization before taking an action. Required for high-risk changes.
Safe Control: A predefined operational action (like restarting a service) that can be executed safely through the dashboard.
Data Safety: Whether user data is at risk. Safe (no risk), At Risk (could be affected), Confirmed Loss (data already affected).
Reversibility: How easily an action can be undone. Easy (one click), Moderate (some steps), Hard (complex/impossible).

Check the Dashboard first thing each day to see overall health.
Use the Audit Log to understand what happened if something seems off.
Always provide a reason when executing Safe Controls - it helps the audit trail.
When in doubt, ask for approval before taking high-risk actions.